Support

SleepTight support from NEXALIFY LIMITED

We can help with SleepTight records, synchronization, privacy requests, and questions about the service.

Contact us

Email [email protected] and include “SleepTight” in the subject. Please do not send your installation password, bearer token, payment details, or other secrets.

Before you write

• Tell us which version of SleepTight and iOS you use.
• Describe what you expected and what happened, including whether the issue affects local records or synchronization.
• For a privacy request, identify the request type and the installation or records concerned. We may ask for reasonable information to verify that you are authorized to make the request.

Records and synchronization

SleepTight does not require a login. Confirmed records are kept locally and may be synchronized under an anonymous installation credential. Deleting a record locally queues the server deletion until the app can connect; uninstalling the app does not by itself delete records already synchronized to the service.

Subscriptions

If subscription features are offered in your app version, purchases and refunds are handled through Apple. Use the in-app restore or subscription-management controls when available. Contact us if a verified purchase does not unlock the feature after the app has refreshed its status; we cannot cancel an Apple subscription on your behalf.

For urgent medical concerns, contact a qualified healthcare professional or local emergency service. SleepTight is not a medical device and does not provide medical advice.